Updated: 4/5/2019 | lululemon Return Policy
lululemon sent a letter to patrons explaining that their shipping and returns process is delayed. Some customers are seeing returns waiting to be processed within weeks or even months. Please be patient during this trying time. The lululemon crew is working on a skeleton schedule to adhere to social distancing requirements set forth by the local government where the returns warehouse is located in the State of Washington.
Response times via Live Chat, phone and e-mail will take longer than usual. We recommend contacting their Guest Education Centre (GEC) via e-mail regarding any issues with your orders.
Thank you for your consideration and attention.
lululemon activewear is expensive and oftentimes you want expensive purchases to last a lifetime. Sometimes it doesn’t and lululemon understands that (or at least they should). That’s why they stand behind their products and strive to make it right when things go wrong.
When the quality doesn’t cut it, you’re eligible for lululemon returns or exchanges. Read on to learn more about how lululemon returns work and if your item is eligible for their warranty promise.
What is lululemon’s Return Policy?
lululemon’s return policy allows shoppers to return full-priced products within 30 days for a refund in the original form of payment. The item must be in new and original condition.
The rip tag and product tag must be attached in order for a refund.
There are certain items that qualify as final sale, even at full price. Those non-refundable items include:
- Water bottles
- Men and women’s underwear
- Swimwear without the protective lining
When ordering online, lululemon offers free shipping AND returns.
How do lululemon Returns Work?
In-stores, you can bring your receipt in for a full refund on full-priced merchandise within 30 days. An employee will gladly process your refund in its original form of payment if the refund falls within 30 days.
Online, you will need to log into your account and go to your orders page. From there, click on “Order Details.”
If your item is eligible for a refund, you will have the option to click on “Return Items.”
Complete the form and download a return label. Drop off your return at the nearest USPS or Fedex location and wait about 7-15 days (or the next billing cycle) for your return to be processed in the original payment form.
Are There Any Exceptions to the lululemon Returns Policy?
There are some refund tender exceptions that are beyond lululemon’s control. For example, when I purchase using PayPal online and return in-store, they typically refund using any tender I prefer. I usually return to my debit card because it’s connected to my PayPal account.
I’ve also returned an item I bought internationally once. They ended up refunding the in-store ticketed price rather than the actual value of the item from where I purchased it.
I bought a pair of leggings in Vancouver BC, Canada for $98 CAD and returned them for $98 USD in Seattle, Wash.
Afterward, I realized I gained money by returning them in the USA!
There’s also lululemon’s quality promise, which extends to all items even if it is a sale item. lululemon’s quality promise guarantees that their items should perform for at a minimum of 5 years.
Now they’ve excluded their popular Align leggings because they’re so fragile. You can always try returning them. You never know if you will get a forgiving sales associate.
What’s That About Sale Items?
All sale items, often referred to as “We Made Too Much” or WMTM, are FINAL SALE.
No exchanges or returns can be made on WMTM items. Sale items will be indicated with a purple sticker on the tag and the price will end in a number 9 (see image below).
If something is on sale, make sure you love something prior to buying it. Try it on in-store. If you have problems locating an item, call the store and speak with an Educator (lululemon employee) to help you locate the item to try on prior to purchasing.
You can also use the lululemon app to find out where a particular sale item is in stock.
Are There any Exceptions to the WMTM Return Policy?
lululemon was sued in Australia for their return policy on WMTM items. It was classified as misleading by consumers and they were fined $32,400 AUD.
By Australian Consumer Law, any faulty products entitle a customer to a refund or exchange.
Ultimately, lululemon will replace any faulty items across the board in any country.
How Does the lululemon Warranty Work?
The lululemon warranty, however, is valid on all products, including WMTM merchandise.
Warranties are honored on a case by case basis. lululemon will typically attempt to fix your product prior to refunding or exchanging. They do this by outsourcing to seamstresses who can fix seams, buttons, zippers, etc.
If a product cannot be fixed, then they will refund, give you a gift card for the current value, or exchange your item for something new in-store.
As for the time period within which lululemon is willing to honor their product warranties, that may fall anywhere between 2-5 years.
It is dependent on the Educator or GEC representative with whom you interact with and if the product you bring in is damaged due to normal wear and tear OR if it’s an actual manufacturing issue.
If the damage is due to normal wear and tear, they will most likely not honor their quality warranty.
Contact GEC to inquire about whether your item falls under their warranty guidelines.
What will a lululemon Repair Look Like?
The repaired seam will never look like the original and in some cases, it may look worse! If the seam is someplace visible and looks terrible, I recommend speaking with a Manager and getting a refund or replacement pair.
Below are some examples of how a broken seam will be repaired.
When is lululemon’s Quality Warranty Null and Void?
Here are the reasons why lululemon would not honor their quality warranty:
- Products that have promotional screen prints and designs on them. This would mean that you most likely received this item for FREE.
- Altered items (ie. hemmed pants and jackets, sleeves, any other adjustments made to your apparel that was not done by lululemon)
- Products that are older than 5 years.
- Products that do not come with a receipt. Although, you may be able to get a friendly Educator or Guest Education Centre (GEC) representative who will be willing to exchange an item for you. GEC is lululemon’s customer service department that can be reached via e-mail, phone and live chat.
- The item is counterfeit. Educators will be able to tell when something is not authentic and will not honor any warranties for replica products.
UPDATE: As of September 2019, lululemon has made pilling a non-quality issue. Meaning, if your product pills, you are no longer allowed to return it due to manufacturer defects or quality issues. This is really unfortunate because many of their Align leggings will eventually pill.
We hope this was helpful in explaining what falls within lululemon’s returns and warranties. If you have any questions, feel free to leave them in the comments section!
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We have an entire resource page dedicated to everything lululemon related. Please check it out! If there are any other topics you’d like us to shed some light on, please let us know!
We have an entire resource page dedicated to everything lululemon related. Please check it out!
If there are any other topics you’d like us to shed some light on, please let us know!
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