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Updated: 4/5/2019 | lululemon Return Policy

lululemon sent a letter to patrons explaining that their shipping and returns process is delayed. Some customers are seeing returns waiting to be processed within weeks or even months. Please be patient during this trying time. The lululemon crew is working on a skeleton schedule to adhere to social distancing requirements set forth by the local government where the returns warehouse is located in the State of Washington.

Response times via Live Chat, phone and e-mail will take longer than usual. We recommend contacting their Guest Education Centre (GEC) via e-mail regarding any issues with your orders.

Thank you for your consideration and attention.

lululemon delay in returns during covid-19

Related: See lululemon’s COVID-19 Announcement on their homepage.

lululemon activewear is expensive and oftentimes you want expensive purchases to last a lifetime. Sometimes it doesn’t and lululemon understands that (or at least they should). That’s why they stand behind their products and strive to make it right when things go wrong.

When the quality doesn’t cut it, you’re eligible for lululemon returns or exchanges. Read on to learn more about how lululemon returns work and if your item is eligible for their warranty promise.

What is lululemon’s Return Policy?

lululemon’s return policy allows shoppers to return full-priced products within 30 days for a refund in the original form of payment. The item must be in new and original condition.

The rip tag and product tag must be attached in order for a refund.

There are certain items that qualify as final sale, even at full price. Those non-refundable items include:

  • Water bottles
  • Men and women’s underwear
  • Socks
  • Swimwear without the protective lining

When ordering online, lululemon offers free shipping AND returns.

How do lululemon Returns Work?

In-stores, you can bring your receipt in for a full refund on full-priced merchandise within 30 days. An employee will gladly process your refund in its original form of payment if the refund falls within 30 days.

Online, you will need to log into your account and go to your orders page. From there, click on “Order Details.”

lululemon order page schimiggy reviews

If your item is eligible for a refund, you will have the option to click on “Return Items.

lululemon order details page to find return option
lululemon Order Details Page

Complete the form and download a return label. Drop off your return at the nearest USPS or Fedex location and wait about 7-15 days (or the next billing cycle) for your return to be processed in the original payment form.

Are There Any Exceptions to the lululemon Returns Policy?

There are some refund tender exceptions that are beyond lululemon’s control. For example, when I purchase using PayPal online and return in-store, they typically refund using any tender I prefer. I usually return to my debit card because it’s connected to my PayPal account.

I’ve also returned an item I bought internationally once. They ended up refunding the in-store ticketed price rather than the actual value of the item from where I purchased it.

I bought a pair of leggings in Vancouver BC, Canada for $98 CAD and returned them for $98 USD in Seattle, Wash.

Afterward, I realized I gained money by returning them in the USA!

There’s also lululemon’s quality promise, which extends to all items even if it is a sale item. lululemon’s quality promise guarantees that their items should perform for at a minimum of 5 years.

Now they’ve excluded their popular Align leggings because they’re so fragile. You can always try returning them. You never know if you will get a forgiving sales associate.

What’s That About Sale Items?

All sale items, often referred to as “We Made Too Much” or WMTM, are FINAL SALE.

No exchanges or returns can be made on WMTM items. Sale items will be indicated with a purple sticker on the tag and the price will end in a number 9 (see image below).

lululemon markdown tag purple sticker
lululemon tag markdown with the purple sticker

If something is on sale, make sure you love something prior to buying it. Try it on in-store. If you have problems locating an item, call the store and speak with an Educator (lululemon employee) to help you locate the item to try on prior to purchasing. 

You can also use the lululemon app to find out where a particular sale item is in stock.

Related: Lululemon Glossary and Acronyms You Should Know

Are There any Exceptions to the WMTM Return Policy?

lululemon was sued in Australia for their return policy on WMTM items. It was classified as misleading by consumers and they were fined $32,400 AUD.

By Australian Consumer Law, any faulty products entitle a customer to a refund or exchange.

Ultimately, lululemon will replace any faulty items across the board in any country.

How Does the lululemon Warranty Work?

The lululemon warranty, however, is valid on all products, including WMTM merchandise.

Warranties are honored on a case by case basis. lululemon will typically attempt to fix your product prior to refunding or exchanging. They do this by outsourcing to seamstresses who can fix seams, buttons, zippers, etc.

If a product cannot be fixed, then they will refund, give you a gift card for the current value, or exchange your item for something new in-store.

As for the time period within which lululemon is willing to honor their product warranties, that may fall anywhere between 2-5 years.

It is dependent on the Educator or GEC representative with whom you interact with and if the product you bring in is damaged due to normal wear and tear OR if it’s an actual manufacturing issue.

If the damage is due to normal wear and tear, they will most likely not honor their quality warranty.

Contact GEC to inquire about whether your item falls under their warranty guidelines.

Related: Tips and Tricks for Shopping at lululemon

What will a lululemon Repair Look Like?

The repaired seam will never look like the original and in some cases, it may look worse! If the seam is someplace visible and looks terrible, I recommend speaking with a Manager and getting a refund or replacement pair.

Below are some examples of how a broken seam will be repaired.

lululemon broken seam on fast and free tights
Broken seam on lululemon Fast & Free leggings. (from Reddit)
lululemon seam repair job on fast and free leggings
lululemon seam repair job on Fast and Free Tights (from Reddit)

When is lululemon’s Quality Warranty Null and Void?

Here are the reasons why lululemon would not honor their quality warranty:

  • Products that have promotional screen prints and designs on them. This would mean that you most likely received this item for FREE.
  • Altered items (ie. hemmed pants and jackets, sleeves, any other adjustments made to your apparel that was not done by lululemon)
  • Products that are older than 5 years.
  • Products that do not come with a receipt. Although, you may be able to get a friendly Educator or Guest Education Centre (GEC) representative who will be willing to exchange an item for you. GEC is lululemon’s customer service department that can be reached via e-mail, phone and live chat.
  • The item is counterfeit. Educators will be able to tell when something is not authentic and will not honor any warranties for replica products.

UPDATE: As of September 2019, lululemon has made pilling a non-quality issue. Meaning, if your product pills, you are no longer allowed to return it due to manufacturer defects or quality issues. This is really unfortunate because many of their Align leggings will eventually pill.

We hope this was helpful in explaining what falls within lululemon’s returns and warranties. If you have any questions, feel free to leave them in the comments section!

If you liked our lululemon returns and warranty guide, please consider pinning it to Pinterest!

lululemon returns and warranty guide schimiggy reviews

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Alex Tran AKA Schimiggy is a fitness fashion, travel, justice, and food-obsessed raconteuse. She currently resides in Seattle and teaches yoga while writing her heart out. Schimiggy Reviews is a lifestyle blog where Alex shares her passions and interests with the world!


  1. I purchased two Wunder UnderHR tights,March 2017. Both leggings have lost their shape, slipping down on me constantly. I have never put them in the dryer , always washed them in cold water. I still have the receipt. Is there any warranty on them

    • Hi Marlene! You can definitely try contacting GEC first and if they don’t help, then go in-store. They should be able to determine if you can exchange the leggings for new ones. their leggings are preshrunk and should not stretch out to the point that they’re loose. You also might need a smaller size. Hope this was helpful! Typically after 2-3 years, they may decline replacements and even more so if the product has been discontinued.

      • I bought some under wunder2 months ago seems like they are getting fuzzy from thighs but only wore them 3 times to the gym.

        • My daughter has ripped her legging which she just bought brand new. Is there a warranty on these

    • Hi Marlene! This sounds like a quality issue since it appears that you took care of them per instructed. I would contact GEC first then go into the store if GEC cannot resolve your fitting issue.

    • Terri Edwards Reply

      I am not happy with my Lululemon purchased around a year ago… they are pulled in three places.. I only wore them around 10 times at the most… I do not have a sales receipt.. please contact me with a solution.. thank you

  2. I have a pair of Cropped in all the right places. i got these around 2.5 years ago. maybe a year i noticed a hole on one butt cheek. its weird cause its a perfect circle i pretty much only used them for the gym. can these please replaced? i also only washed them in cold water and have never put them in the dryer?

  3. Lynn Donker Reply

    I bought A pair of leggings two years ago by the time I was finished they cost me 158 taxes in they should’ve lasted longer than two years they have the little raindrop lines on each leg at the bottom I have developed a little tiny hole in the side of the leggings they’re only two years old I have six pairs and they are a lot older than that and I don’t have one hole in them is there any return policy or repair policy

  4. Michelle Stefanowicz Reply

    I just brought my daughter a pair of the Align leggings for Christmas. We washed them 3 times as instructed on the label.
    The are pilling in the inner thigh. Not to happy since they cost $98!

    • I would totally contact GEC first then go in-store if GEC cannot resolve it. lululemon has mentioned that their align leggings are not meant to wearing longer than 1 hour and you have to essentially “do nothing” in your aligns. It’s silly becuase they’re $98 and considered performance wear. I would try out luxtreme or nulux if your daughter is wearing them often. these fabrics are VERY durable.

  5. I bought a pair at the Wrentham Outlets Lululemon store this past holiday. One of the dogs got a hold of them and tore out the crotch. Can I bring them back for a new pair?

  6. Charley Roth Reply

    I have 3 weird small holes on the back thigh. Will they take them and give me a new pair

    • Did you ever get your pants replaced? And if so did They give you a problem

  7. Jackie Hart Reply

    I purchased a pair of lulu lemon pants a few years ago, and the rear end portion is quite transparent. Is there a return policy regarding this issue?

  8. Matty Deer Reply

    Hi there, I purchased a pair of align high-rise tights in april and they have pilled on the bum to the point where a whole has come through, I cant find my receipt anywhere in my emails, how can I get them repaired or a new pair?

    • they can look it up if you gave them a phone # in store. if you bought it online, the receipt/order # would be in your account under orders. hope this helps!

  9. Hi, I bought a belt bag last year, and I just started using it this summer. But the thing is, the stitches,or the sew at the edge by the zipper is already broken. Is that something that can be replace? Or covered by a warranty?

    • Most definitely! Contact their GEC via live chat or email to get help with replacing the defective bag. Their items are typically backed up to 5 years.

  10. Hello, we have just recently purchased a pair of tights for my daughters birthday, unfortunately she has a small hole in the bum. Does Lulu lemon stores have a repairer that can mend a hole? not through warranty, I am completely prepared to pay for this, I am not confident attempting to repair it myself?

    Thank you.

    • Oh no! If you have a receipt, bring it into a store or contact GEC to help with exchanging the pair.

  11. i use my align leggings for lounge wear and have just noticed a hole in the butt so they are no longer wearable, can i get them replaced?

  12. I tried to warranty a bra that the stitching is unravelling around the elastic. They denied my request because it is “normal wear” but i’m pretty sure it’s because it is older than 5 years. So I guess heads up on that. I wish they would just say the timeframe on their website because this makes me nervous about buying more stuff from them since their quality promise is definitely a selling point.

  13. I bought black jacket years ago and I love it but now the colour faded,it turned brown now.can I exchange?

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